Professional Development Programs

Professional Development Programs » Single Subjects » Operating an External Quality Agency

Operating an External Quality Agency

26 September - 25 November 2016

Subject overview

This subject deals with aspects of operating an external quality assurance agency (QA agency) building on the concepts and frameworks in quality assurance introduced in the previous compulsory subjects. The focus here is on the practical aspects of providing QA services that ensure quality of programs or institutions either through initial accreditation or later through re-accreditation or quality review and improvement strategies.

Learning outcomes

To enable participants to recognise the strengths and weaknesses of different governance and funding arrangements, and organizational structures and processes of external QA agencies; and to identify the resources and operating policies required to fulfil the role.

Teaching dates and contact hours

This subject is taught over eight weeks from 26 September to 25 November 2016.

The total number of contact hours over this period is 23.5. These include four compulsory discussion board tasks and attendance at three webinars that are held at set times.

Outside of these times students are expected to organise their own study schedule; the recommended total number of study hours for this subject is 120.

Compulsory webinar times and dates to be abbounced shortly.

Delivery modes

This subject is delivered entirely online. Students can choose to undertake either the non-assessed or assessed mode.

Non-assessed mode
Students undertake and finish the compulsory components only, made up of four discussion board tasks and three webinars held at set times.

Assessed mode
Students first undertake and finish the compulsory components, i.e. the four discussion board tasks and three webinars held at set times. They must then submit a 3000-word essay at the end of the subject.

Students who successfully complete this mode gain 12.5 credit points, which can be credited towards one of our Masters or Graduate Certificate programs. Please contact us if you would like more information about how this articulation process works.


Non-Assessed Mode $2,910.00

Assessed mode: $3,880.25

Fees include course materials but does not include text books (if applicable).

Subject Facilitator

Dr Jeanette Baird, Fellow, LH Martin Institute.

Jeanette Baird has been an Adviser to the Office of Higher Education in Papua New Guinea since 2012, working primarily on quality assurance but also in regard to systematic improvements for the PNG tertiary education sector. Between August 2011 and May 2012, she was with the Australian Tertiary Education Quality and Standards Agency (TEQSA), serving as the inaugural Executive Director, Regulation and Review. From 2005 to 2011 Jeanette was an Audit Director with the Australian Universities Quality Agency (AUQA) and was AUQA’s Executive Director during the transition period to TEQSA. She has held management and academic positions in several Australian universities as well as management roles in public sector agencies.

She has developed quality assurance standards for higher education institutions across a range of countries and contexts, and has made numerous presentations on quality in higher education. Her international work includes experience in chairing university audits and in setting up external quality agencies. Jeanette’s doctoral thesis was on university governing bodies in Australia and she has published on university governance, accountability, quality assurance and higher education policy. Her current research interests include higher education governance, higher education policy frameworks, and public sector reform in developing countries.

How to apply

Please APPLY ONLINE via the UoM Commerical electronic application system

The documents you will require to provide include:

  • Copies of testamurs and transcripts of all degrees listed in the application;
  • Your CV;
  • Documentation showing how you have met the English language proficiency standards if you have English as a second language or the language of instruction of previous degrees was other than English.

(Note: limit of 1.5 MB per document)

More information

Detailed information on the subject is available in the online handbook.

Find out more information about this subject by contacting Dina Uzhegova or call +61 3 8344 4605.

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